Automated Ticket Creation
Convert every incoming request into a ticket.
Transforming the Way
You Resolve Customer Issues
Discover Ticketing CRM an intelligent platform to capture, track,
and resolve customer
tickets faster with automation, visibility, and control.
Connect
Automate
Secure
Grow
Bring all customer
conversations
into one
place
Multi-Channel Integration
Configure dashboards, alerts, and workflows tailored to your operations.
Unified View
Track open, pending, and resolved tickets in a single dashboard.
Customer History Mapping
Link tickets with customer profiles for full context.
Priority & SLA Tracking
Monitor deadlines, escalations, and high-priority cases.
AI-Powered Routing
Assign tickets automatically based on category or workload.
Agent Collaboration
Share notes and updates to ensure smooth handovers.
Built for Support Teams, Trusted by Customers
AI-Powered Triage
Automates classification and reduces manual sorting.
Built for Scale
Handle thousands of tickets daily across regions.
Unified Support Dashboard
View SLAs, escalations, and agent workloads in real time.
CRM/ERP Integration
Sync with customer data, invoices, and purchase history.
Simplify the customer support journey from issue to resolution
Ticket CRM ensures cases are routed, updated, and closed without manual delays.
Capture
Auto-create tickets from emails, chats, and calls.
Assign
Smart assignment to available or specialized agents.
Resolve
Track progress, auto-remind pending owners, escalate if overdue.
Report
Generate SLA compliance, agent productivity, and customer satisfaction reports.
Alerts & Notifications
Instant alerts for SLA breaches or escalations
Scheduled Reports
Auto-send performance and SLA summaries to managers.
Multi-Dashboards
Dedicated dashboards for agents, managers, and admins.
End-to-End Visibility
Monitor ticket progress, priorities, and resolutions in one place.
Backed by intelligence
and trust
Connect your support stack
CRM, ERP, and communication tools.
Understand your service health
Ticket-to-resolution insights in real time.
Scale with confidence
Handle seasonal spikes and global queries with ease.
Enterprise-grade protection
for
customer
support data
Data Encryption
Protect all customer and ticket details.
Audit Trail
Maintain a full log of actions on every ticket.
Access Controls
Role-based access for agents, managers, and auditors.
Trust, Privacy. Our Priority
RevalOmni never jeopardises your privacy, and we won't own or sell or abuse data. Remain in constant control of your data by working in a platform that is both data security and privacy certified.
Unlock growth with
exceptional
support
experiences
Multi-Brand & Region Ready
Manage support across multiple products.
Omnichannel Expansion
Add new channels (WhatsApp, Messenger, etc.) with ease.
Cloud Scalability
Handle bulk queries during peak seasons.
Global Ready
Multi-language and time-zone support.
Automated Compliance Reports
Stay audit-ready with detailed logs.
Support Analytics & BI
Build dashboards on SLA, CSAT, and response time.
Faster Resolutions. Happier Customers.
Faster Resolutions
Reduce ticket closure cycles.
Future-Ready
Evolve with AI chatbots and self-service portals.
Support Smarter, Resolve Faster
Deliver seamless customer experiences with every ticket managed in one place.